Return & Refund at a Glance

Here are the essentials at a glance. Full details follow below.

Return window
30 days from the delivery date

Item condition
Unused, in original condition, with tags attached and original packaging

Return shipping
Free if the item is defective, damaged, or incorrect; otherwise paid by the customer

Refund method
Original payment method (PayPal, debit card, or credit card)

Refund timeframe
3 to 13 business days after your return is received and approved

Non-returnable
Final sale, custom or personalized items, worn/washed/altered items, and gift cards

Order changes
Cancel or change within 24 hours of ordering (see our Cancel & Change Order Policy)

Our Commitment

We want you to be completely happy with what you ordered. If something isn’t quite right, we’re here to make it right — no drama, no runaround.

Eligibility

We accept returns within 30 days of the delivery date. To be eligible, items must be:

• Unused and in original condition
• In their original packaging with all tags still attached
• Accompanied by proof of purchase

Certain product categories may have specific return conditions noted on the product page. Where product-page terms differ from this general policy, the product-page terms apply.

How to Initiate a Return

Email us at [email protected] within 30 days of receiving your order. Include your order number and the reason for the return, and our team will review your request and send return instructions within 1–3 business days.

Please don’t send items back before contacting us — unrequested returns can’t be processed.

Return Shipping

If the item is defective, damaged, or incorrect: We cover the return shipping cost in full.

If the return is a change of mind or another customer reason: The customer is responsible for return shipping costs.

We recommend using a trackable shipping method for your return. We’re not able to take responsibility for items lost in transit on the way back to us.

Return Address

Once your return has been approved, please send your item to:

K’s Smog
PHO 1, LONG ANH, THANH PHO THANH HOA, THANH HOA VN

Refund Process

Once we receive and inspect your returned item, we’ll let you know whether your refund is approved within 1–3 business days. If approved, your refund is issued to your original payment method — PayPal, debit card, or credit card.

You can expect to receive your refund within 3 to 13 business days from the date your returned item is received and approved, depending on your payment provider. Original shipping fees are non-refundable.

Exchanges

We accept exchanges within 30 days of delivery. To request one, email us at [email protected] with your order number and the item you’d like instead. If the replacement is higher in value, we’ll charge the difference; if it’s lower, we’ll refund the difference to your original payment method.

Exchanged items must meet the same conditions as returns — unused, in original packaging, with proof of purchase.

When Returns Are Not Accepted

To keep things fair for everyone, we’re unable to accept returns in the following cases:

• Items returned after the 30-day window
• Items that have been worn, washed, or altered
• Items returned without their original tags attached
• Items missing their original packaging
• Items returned without proof of purchase
• Items marked final sale or clearance at the time of purchase
• Custom-made, made-to-order, or personalized items
• Intimate apparel or items where a hygiene seal has been removed or broken
• Items damaged by the customer after delivery
• Gift cards and promotional or free items

Non-Returnable Items

The following are not eligible for return, exchange, or refund:

• Custom-made, made-to-order, or personalized items
• Final sale and clearance items
• Intimate apparel with a broken or removed hygiene seal
• Gift cards
• Items that have been worn, washed, or altered

Damaged or Incorrect Items

If you received a damaged or incorrect item, contact us within 48 hours of delivery at [email protected] with your order number and photos. We’ll prioritize your case and sort it out as quickly as we can.

Need a Hand With a Return?

Want to start a return or have a question about your refund? We’ll happily walk you through it — just get in touch.

K’s Smog
Address: PHO 1, LONG ANH, THANH PHO THANH HOA, THANH HOA VN
Email: [email protected]
Support hours: Available 24/7