# Billing Terms & Conditions

## Order Acceptance

When you place an order with KSMOG, you are submitting a request to purchase the selected products. Your order is accepted once it has been successfully processed and shipped.

We reserve the right to accept, decline, or cancel an order when reasonably necessary, including in cases of product unavailability, pricing or listing errors, payment issues, incorrect order information, or suspected fraudulent activity.

If we cancel an order after payment has been successfully collected, any eligible refund will be issued to the original payment method.

## Billing Timing

Full payment is charged at the time you place your order.

Orders will not be processed until payment has been successfully authorized and confirmed.

## Pricing & Currency

All prices displayed on our website are listed and charged in **U.S. Dollars (USD)** unless otherwise stated.

Prices may change from time to time without prior notice. Any price changes will not affect orders that have already been confirmed.

## Taxes & Duties

Applicable taxes may be calculated and collected at checkout based on your shipping destination and applicable laws.

For international orders, customs duties, import taxes, VAT, or other fees imposed by the destination country may apply. These charges are not included in our shipping fees unless otherwise stated and are the responsibility of the customer.

## Order Confirmation

After placing an order, you will receive an order confirmation email containing a summary of your purchase.

The order confirmation email confirms that we have received your order request. It does not constitute final acceptance of the order.

Final acceptance occurs when your order has been successfully processed and shipped.

## Payment Authorization

By submitting payment, you confirm that:

– You are authorized to use the selected payment method.
– The billing information you provide is accurate and complete.
– You authorize us and our payment provider to process the applicable charges for your order.

## Failed Payments

If your payment fails, is declined, or cannot be authorized, your order will not be processed until successful payment is received.

You may need to verify your payment information or use an alternative payment method to complete your purchase.

## Refunds & Adjustments

Approved refunds will be issued to the original payment method used for the purchase.

Refund eligibility, return requirements, and applicable conditions are described in our **Return & Refund Policy**.

Once a refund has been approved and issued, please allow approximately **3–13 business days** for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.

## Disputes & Chargebacks

If you believe there is an error with a charge or payment, please contact us at **[email protected]** before filing a dispute or chargeback with your bank or payment provider.

We will review the issue and do our best to provide a response within **24 hours** and resolve the matter as quickly as reasonably possible.

Nothing in this section limits your legal rights or your ability to dispute a transaction where permitted by applicable law.

## Changes to These Terms

We may update these Billing Terms & Conditions from time to time to reflect changes to our business practices, payment procedures, or applicable requirements.

Any updates will be posted on this page. Your continued use of our website after changes are posted constitutes acceptance of the revised terms.

## Contact Us

If you have any questions about billing, payment, refunds, or charges related to your order, please contact us.

**Business Owner / Representative:** Lê Công Hiếu

**Business Address:** PHO 1, LONG ANH, THANH PHO THANH HOA, THANH HOA, Vietnam

**Email:** [email protected]

**Phone:** +84 896 492 937

**Customer Support:** Available 24/7

**Response Time:** Within 24 hours

**Website:** ksmog.com