Wondering where your order is? Enter your tracking number below to see the latest update from the carrier. If you don’t have it handy yet, everything you need to know is right underneath.

Track Your Order

Pop in your tracking number and we’ll pull up the most recent scan.

 

Where to Find Your Tracking Number

As soon as your order ships, we send a shipping confirmation email with your tracking number included. If it hasn’t turned up, it’s worth checking your spam or promotions folder before anything else. Still nothing? Email us with your order number and we’ll send it straight over.

When Tracking Information Appears

Orders are processed within 1–3 business days, and delivery usually takes another 5–7 business days — about 6–10 business days from order to doorstep. Your tracking number is created the moment a label is generated, so it can take up to 24–48 hours before the carrier scans the package and the first update shows up. A number that looks quiet at first is completely normal.

What the Tracking Statuses Mean

• Label created: Your order is packed and waiting for the carrier to collect it.
• In transit: Your package is on its way and moving through the carrier network.
• Out for delivery: It’s on the truck and should reach you that day.
• Delivered: The carrier has marked your package as delivered.
• Exception or delay: Something has held the package up, often weather or a carrier backlog. These usually clear on their own within a day or two.

If Your Tracking Hasn’t Updated

Carrier scans can pause for a day or two during busy periods without anything being wrong. If there’s been no movement for more than a few business days, email us with your order number and we’ll chase it up with the carrier for you.

If Your Package Shows Delivered but Hasn’t Arrived

It happens more often than you’d think, and it usually turns up. Check around your porch and entryways, ask household members or neighbors, and check with your local post office, since packages are sometimes scanned early or left with a neighbor. If it still hasn’t surfaced, get in touch and we’ll help however we can. Please note that once a package is marked delivered by the carrier, we’re unable to take responsibility for packages lost or stolen after that point, as set out in our Shipping Policy.

Still Can’t Find Your Order?

Send us your order number and we’ll look into it right away — you don’t have to sort it out on your own.

K’s Smog
Address: PHO 1, LONG ANH, THANH PHO THANH HOA, THANH HOA VN
Website: lisascollection.com
Email: [email protected]
Support hours: Available 24/7