Worldwide Shipping

We currently offer shipping to customers in the United States and worldwide.

Shipping Rate

A flat shipping rate of $4.95 applies to all orders shipped within the United States and internationally.

There are no additional shipping charges based on order size or weight.

Please note that international customers may be responsible for any customs duties, import taxes, or other fees imposed by their local authorities. These charges, if applicable, are not included in the $4.95 shipping fee and are the responsibility of the customer.

Processing Time

Orders are processed within 1–3 business days after payment is confirmed. Orders placed after 12:00 PM CT, or on weekends and public holidays, begin processing on the next business day.

Delivery Time

Once your order has been processed and shipped, estimated delivery times may vary depending on the destination.

• United States: Approximately 5–7 business days

• International: Approximately 7–20 business days, depending on the destination and local carrier

Delivery estimates are provided as a general guideline and are not guaranteed.

Carriers & Tracking

We may ship via USPS, UPS, FedEx, or other reliable shipping carriers depending on the destination and order details.

Once your order has been shipped, we’ll send you a shipping confirmation email with your tracking number whenever tracking is available.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, or other fees may be charged by the destination country.

These charges are not included in the $4.95 flat shipping rate and are the responsibility of the customer.

Customs processing may also cause additional delays that are outside of our control.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, we’re unable to take responsibility for packages that are subsequently lost or stolen.

If your tracking information shows that your package was delivered but you haven’t received it, we recommend checking with household members, neighbors, and your local carrier first.

If the issue remains unresolved, please contact us at [email protected] and we’ll do our best to assist you.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery at [email protected].

Please include your order number and clear photos of the damaged item and its packaging. We’ll review your case and work with you on an appropriate replacement or refund.

Incorrect Address

Please carefully review your shipping address before placing your order.

We’re unable to take responsibility for orders shipped to an incorrectly provided or incomplete address. If you notice an error after placing your order, contact us at [email protected] as soon as possible.

We’ll do our best to update the address if your order has not yet been shipped, but we cannot guarantee that changes can be made after an order is placed.

Delays

Delivery estimates are not guaranteed. Delays may occur due to weather, carrier issues, customs processing, public holidays, or other circumstances beyond our control.

We appreciate your patience and will provide tracking information whenever available.

Questions About Your Shipment?

Wondering where your order is or when it’ll arrive? We’re happy to help.

K’s Smog
Address: PHO 1, LONG ANH, THANH PHO THANH HOA, THANH HOA VN
Email: [email protected]
Support hours: Available 24/7