Frequently Asked Questions
Orders & Payment
What payment methods do you accept?
We accept PayPal, debit cards, and credit cards, including Visa, Mastercard, American Express, and Discover. Payments are processed securely through our payment provider. You do not need a PayPal account to pay by card when the card payment option is available at checkout.
Can I cancel or change my order?
Yes. You may request a cancellation or change within 24 hours of placing your order. Email us at [email protected] with your order number and the changes you’d like to make as soon as possible.
We’ll do our best to update or cancel your order before it enters processing. Requests cannot be guaranteed once an order has been processed or shipped.
Shipping
Where do you ship?
We ship to customers in the United States and worldwide.
How much does shipping cost?
We offer a simple flat shipping rate of $4.95 per order, regardless of your destination, order size, or weight.
For international orders, customs duties, import taxes, VAT, or other fees imposed by the destination country may apply. These charges are the customer’s responsibility and are not included in the $4.95 shipping fee.
How long does delivery take?
Orders are generally processed within 1–3 business days after payment is confirmed.
Estimated delivery times may vary depending on your destination:
United States: Approximately 5–7 business days after processing
International: Approximately 7–20 business days after processing
Delivery times are estimates and may be affected by carrier delays, customs processing, weather, holidays, or other circumstances beyond our control.
Will I get a tracking number?
Yes. Once your order ships, we’ll send you a shipping confirmation email with tracking information whenever tracking is available.
Returns & Refunds
What is your return window?
We accept returns within 30 days of delivery, provided the item is unused, in its original condition, with tags attached and original packaging.
Please see our Return & Refund Policy for complete eligibility requirements.
How long does a refund take?
Once your return has been received, inspected, and approved, your refund will generally be issued within 1–3 business days.
After the refund is issued, please allow approximately 3–13 business days for the funds to appear in your original payment method, depending on your payment provider.
Who pays for return shipping?
If you received a defective, damaged, or incorrect item, we cover the return shipping cost.
For returns due to a change of mind or another customer-related reason, the customer is responsible for the return shipping cost.
Products
What do you sell online?
We offer a selection of patterned sneakers and leather wallets. Our collection includes footwear with distinctive graphic designs and wallets for everyday use.
How do I know what size to order?
Sizing information is provided on each product page whenever available. If you’re between sizes or unsure which size to choose, email us at [email protected] and we’ll be happy to help.
Still Have Questions?
If you didn’t find what you were looking for, we’d love to help. Reach out to us anytime using the details below.
Business Owner / Representative: Lê Công Hiếu
Address: PHO 1, LONG ANH, THANH PHO THANH HOA, THANH HOA, Vietnam
Email: [email protected]
Phone: +84 896 492 937
Support hours: Available 24/7
Response Time: Within 24 hours
Website: ksmog.com